Technical Support: We have our own reliable and competent in house technical team to provide free, no-obligation troubleshooting to residential and commercial customers during the in warranty period of the products.
Maintenance Package: Regular on-site servicing, general cleaning, technical conditions check and filters change is available for 12 or 24 contractual periods.
Experience: Well trained technicians are experienced in rectifying reported technical faults with accuracy and providing an articulate solution resolving it in the shortest time possible.
Response: Our support response time is within 24 hours upon receipt of fault notification under an emergency situation. In the event of uncertainties that may arise, we will propose on the best method of support while minimising any inconvenience caused to your operation. The same support is also extended to out of warranty residential and commercial customers.
Non-Warranty: The same support is also extended to out of warranty residential and commercial customers.
3rd Party Model Support: Ability to support selected 3rd party in terms of regular servicing, repair, parts & accessories replacement.
Compressor: Our in-house specialist is capable of supporting on faulty compressor replacement and gas topping services.
Validity: All our products are a warrant for 12 calendar months from the date of delivery and the warranty is limited to defects in workmanship and technical conditions of the equipment.
Excluded: This warranty does not extend to consumable parts such as accessories, filters, packaging, line cord or wiring.
The warranty will not valid if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, misadjustment of customer controls, use on an incorrect voltage, power surges and dips, acts of god, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories.
Coverage: Defects that occur within this warranty period, under normal use and care will be repaired or replaced at our discretion, under our option with no charge for parts and labour.
Assurance: The products had been manufactured to the highest quality standards and is a warrant to the original purchaser or recipient only. This warranty is non-transferable.